Operations Lead

JOB SUMMARY The Menu Services Operations Lead provides leadership by managing a team of operational support personnel and duties associated with team leadership including but not limited to overseeing operations, budget considerations, marketing, and reporting and analytics. The position will oversee a team of 2-5 direct reports and may be responsible for additional dedicated resources. RESPONSIBILITIES • Responsible for managing the work and productivity of the team of operation support personnel for the menu services organization • Responsible for the creation and presentation of reporting and analytics on all project activity for the menu services team • Lead development of marketing efforts including but not limited to organization micro-site, blog, newsletters, and other marketing efforts • Responsible for maintaining a productive relationship with Sysco menu services leadership team • Identify improvement opportunities to continuously improve team performance • Oversee and maintain menu services live chat/support function • Develop, maintain, and deliver training to the menu services team • Responsible for maintaining OnDemand tool, and rolling out new functionality to team and field • • Education Bachelor’s degree required Experience Minimum 3-5 years of experience in Marketing and/or Management in a corporate environment along with at least 3 years of relevant industry experience. Skills • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. • Ability to write reports, business correspondence, and procedure manuals. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Understanding of how to gather market intelligence and insights • Methodical, hands-on, detail-oriented approach to problem-solving • Excellent written and oral communication skills. Good Listener • Able to develop clear PowerPoint presentations for executive audiences • Able to build strong working relationships with internal and external stakeholders, partners, and colleagues • Ability to be persuasive and build alignment with all levels and across functions within Sysco • Negotiation and conflict resolution skills • Self-starter • Motivated by the desire to have an impact • Highly committed to exceeding expectations and continuous improvement • High energy level • Strong personal work ethic • Willing and able to take on various types of work • Good fit with Sysco corporate culture • Ability to adapt to different management, communication, and delivery styles (as needed) for different situations • Highly flexible and adaptable to shifting priorities