Access Optimization Analyst

Overview Join our team as a day-shift, full-time, Provider Access & Referrals Access Optimization Analyst. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better   • Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being. • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: • Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states. Responsibilities • Reporting to the Process Improvement Manager, the Access Optimization Analyst reviews, analyzes, and evaluates information related to Access Optimization. • The position includes maintenance and auditing of providers' templates, schedules, scheduling instructions, message management, and TNAA Dashboard. • Participation in process improvement initiatives by providing innovative ideas and solutions. • Partners with clinic managers and staff throughout the organization to ensure optimal patient access, provider schedule utilization, and message routing accuracy. • Trains new Managers, Supervisors, and Lead CSC on Access Optimization initiatives. Qualifications Job Requirements : • Associate degree in a related field or equivalent experience. • Minimum of 2 years of experience working in a health care clinic setting. Preferred Job Requirements: • Bachelor's degree. • Proficient in the use of Epic Cadence and Ambulatory Modules (InBasket), Microsoft Office (Visio, Word, Excel, Outlook, and PowerPoint) • Decision-making ability that shows good judgment and understanding of the big picture. • Ability to engage a cross-functional team towards the desired outcome. • Excellent written and verbal communication skills. • Leadership, problem-solving, and analytical skills. • Time management skills and self-discipline. • Ability to train and present information to end users. • Reporting to the Process Improvement Manager, the Access Optimization Analyst reviews, analyzes, and evaluates information related to Access Optimization. • The position includes maintenance and auditing of providers' templates, schedules, scheduling instructions, message management, and TNAA Dashboard. • Participation in process improvement initiatives by providing innovative ideas and solutions. • Partners with clinic managers and staff throughout the organization to ensure optimal patient access, provider schedule utilization, and message routing accuracy. • Trains new Managers, Supervisors, and Lead CSC on Access Optimization initiatives. Job Requirements : • Associate degree in a related field or equivalent experience. • Minimum of 2 years of experience working in a health care clinic setting. Preferred Job Requirements: • Bachelor's degree. • Proficient in the use of Epic Cadence and Ambulatory Modules (InBasket), Microsoft Office (Visio, Word, Excel, Outlook, and PowerPoint) • Decision-making ability that shows good judgment and understanding of the big picture. • Ability to engage a cross-functional team towards the desired outcome. • Excellent written and verbal communication skills. • Leadership, problem-solving, and analytical skills. • Time management skills and self-discipline. • Ability to train and present information to end users.