ServiceNow HRSD Developer

About the Job General Summary of Position We are seeking a ServiceNow HRSD Developer to develop, configure, and enhance our ServiceNow Human Resources Service Delivery platform, with a focus on Employee Center Pro, HR Case Management, Knowledge Management, and employee self-service . You will partner with HR and technology teams to build scalable solutions that simplify HR processes, improve the employee experience, and expand automation and AI-enabled capabilities. This role also supports platform integrations, upgrades, security, and ongoing performance. Primary Duties and Responsibilities • Develop and support ServiceNow HRSD, including Employee Center Pro, HR Case Management, Knowledge Management, and HR Service Catalog. • Build solutions using Glide scripting, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer. • Enhance employee self-service, search, navigation, content, mobile experiences, and overall usability. • Support Otto and emerging AI-enabled employee service capabilities. • Identify opportunities to automate and simplify HR processes. • Troubleshoot production issues and resolve platform defects. • Support ServiceNow integrations, upgrades, testing, releases, and deployments. • Translate business requirements into scalable technical solutions. • Ensure solutions meet development, security, privacy, and governance standards. Minimal Qualifications Education • Bachelor's degree Human Resources Computer Science Business Administration or related field required Experience • 3-4 years Supporting or developing solutions within ServiceNow HRSD required • 3-4 years Administering and developing Employee Center Pro capabilities required • 3-4 years Configuring HR Case Management and Knowledge Management solutions required • 3-4 years Developing solutions using Glide scripting Business Rules Client Scripts UI Policies Script Includes and Flow Designer required • 3-4 years Troubleshooting and supporting production ServiceNow environments required • 3-4 years Gathering business requirements and translating them into technical solutions required • Experience in healthcare HR operations or shared services environments preferred • Experience supporting ServiceNow platform upgrades and release management activities preferred • Experience supporting HRSD implementations and enhancement projects preferred • Experience working with integrations between ServiceNow and enterprise HR systems preferred Licenses and Certifications • CSA - Certified System Admin Certified System Administrator (CSA) - ServiceNow HRSD Upon Hire required • Certified Application Developer (CAD) - ServiceNow HRSD Upon Hire preferred • Certified Implementation Specialist (CIS - HR) - ServiceNow HRSD Upon Hire preferred Knowledge Skills and Abilities • ServiceNow HRSD development and support • Employee Center Pro development and administration • Otto/AI development and support • Knowledge management and content governance • HR case management processes • Glide scripting Script Includes Business Rules Client Scripts UI Policies and Flow Designer • Employee self-service design and optimization • ServiceNow troubleshooting and debugging • Data analysis and problem-solving • Communication and stakeholder management • Content management and information architecture • ServiceNow integrations and data management • ServiceNow configuration using low-code tools • HR operations and shared services processes This position has a hiring range of USD $82,617.00 - USD $157,352.00 /Yr. General Summary of Position We are seeking a ServiceNow HRSD Developer to develop, configure, and enhance our ServiceNow Human Resources Service Delivery platform, with a focus on Employee Center Pro, HR Case Management, Knowledge Management, and employee self-service . You will partner with HR and technology teams to build scalable solutions that simplify HR processes, improve the employee experience, and expand automation and AI-enabled capabilities. This role also supports platform integrations, upgrades, security, and ongoing performance. Primary Duties and Responsibilities • Develop and support ServiceNow HRSD, including Employee Center Pro, HR Case Management, Knowledge Management, and HR Service Catalog. • Build solutions using Glide scripting, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer. • Enhance employee self-service, search, navigation, content, mobile experiences, and overall usability. • Support Otto and emerging AI-enabled employee service capabilities. • Identify opportunities to automate and simplify HR processes. • Troubleshoot production issues and resolve platform defects. • Support ServiceNow integrations, upgrades, testing, releases, and deployments. • Translate business requirements into scalable technical solutions. • Ensure solutions meet development, security, privacy, and governance standards. Minimal Qualifications Education • Bachelor's degree Human Resources Computer Science Business Administration or related field required Experience • 3-4 years Supporting or developing solutions within ServiceNow HRSD required • 3-4 years Administering and developing Employee Center Pro capabilities required • 3-4 years Configuring HR Case Management and Knowledge Management solutions required • 3-4 years Developing solutions using Glide scripting Business Rules Client Scripts UI Policies Script Includes and Flow Designer required • 3-4 years Troubleshooting and supporting production ServiceNow environments required • 3-4 years Gathering business requirements and translating them into technical solutions required • Experience in healthcare HR operations or shared services environments preferred • Experience supporting ServiceNow platform upgrades and release management activities preferred • Experience supporting HRSD implementations and enhancement projects preferred • Experience working with integrations between ServiceNow and enterprise HR systems preferred Licenses and Certifications • CSA - Certified System Admin Certified System Administrator (CSA) - ServiceNow HRSD Upon Hire required • Certified Application Developer (CAD) - ServiceNow HRSD Upon Hire preferred • Certified Implementation Specialist (CIS - HR) - ServiceNow HRSD Upon Hire preferred Knowledge Skills and Abilities • ServiceNow HRSD development and support • Employee Center Pro development and administration • Otto/AI development and support • Knowledge management and content governance • HR case management processes • Glide scripting Script Includes Business Rules Client Scripts UI Policies and Flow Designer • Employee self-service design and optimization • ServiceNow troubleshooting and debugging • Data analysis and problem-solving • Communication and stakeholder management • Content management and information architecture • ServiceNow integrations and data management • ServiceNow configuration using low-code tools • HR operations and shared services processes