Life Flight Dispatcher

• Receives all incoming requests for assistance from requesting entities. • Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines and protocols. • Calculates and relays navigational information to assets. • Monitors, records, and tracks all assets and crews during day-to-day ground and air operations. • Will utilize flight-following systems, communication equipment, weather reporting systems, and all equipment necessary to complete program operations. • Responsible for monitoring all base-site locations, helipads, and hangars. • Obtains all necessary patient demographics, as well as medical information and report, for every transport and will then disseminate that information, as needed, to the appropriate individuals throughout the entire process. • Adequately notifies all necessary entities of an asset’s estimated time in route, or estimated time of arrival, for all missions and transports and will arrange for all required services at these destinations. • Handles all incoming medical command requests, trauma notifications and alerts, and patient reports called in by staff members and, when necessary, connect them to Medical Command and any other hospital physician required. • Coordinates all notifications for incoming air and ground assets, to the appropriate staff members at all locations. • In an incident, coordinate with appropriate personnel about the incident and all actions taken throughout the process, up to and including its completion. • Keeps the Leadership Team updated on any program and transport issues while upholding all policies, procedures, and safety standards. • Maintains adequate supplies and a clean and orderly work environment. • Assists in orientation and training of new department personnel as assigned. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Schedule: 0700-1900 or 1900-0700 /0600-1800 or 1800-0600 / 0900-2100 The following certifications are required: • Certified Emergency Medical Technician OR Certified Emergency Medical Dispatcher • Certified Flight Communicator within 1 year of hire Benefits: • Three medical plan choices, including an expanded network for out-of-area employees and dependents • Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution • Company-paid life insurance, short-term disability, and long-term disability coverage • 401(k) plan that includes automatic Geisinger contributions • Generous paid time off (PTO) plan that allows you to accrue time quickly • Up to $5,000 in tuition reimbursement per calendar year • MyHealth Rewards wellness program to improve your health while earning a financial incentive • Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones • Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more • Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance