Scheduler Surgery

Overview Join our team as a day shift, full-time, Surgery Scheduler in Albuquerque , NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better • Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being. • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: • Lovelace Medical Center (LMC), in the heart of Albuquerque, is an acute care hospital providing comprehensive care, including around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology and oncology services. LMC recently acquired New Mexico’s first Intuitive da Vinci 5 ® surgical system, demonstrating its commitment to the most advanced technology available in minimally invasive surgery. LMC has 263 licensed beds. Responsibilities • Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience. • Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines. • Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR). • Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA). • Shows dedication and commitment to patients through dependable attendance and schedule adherence. Qualifications Job Requirements : • High School Diploma or GED equivalent. • Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook required. Knowledge of standard office procedures and equipment. Preferred Job Requirements: • Associate's Degree or higher in a related field of study. • 2 years of experience working in a healthcare field/role or call center environment. • 1 Year healthcare background/experience and/or call center experience. • Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience. • Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines. • Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR). • Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA). • Shows dedication and commitment to patients through dependable attendance and schedule adherence. Job Requirements : • High School Diploma or GED equivalent. • Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook required. Knowledge of standard office procedures and equipment. Preferred Job Requirements: • Associate's Degree or higher in a related field of study. • 2 years of experience working in a healthcare field/role or call center environment. • 1 Year healthcare background/experience and/or call center experience.