Nurse Manager, General Pediatrics and Pediatric Specialty

Leadership • Demonstrates leadership practices that influence others to achieve the mission, vision, goals, and objectives of patient care services at the Department of Pediatrics and OHSU. • Utilizes theory and critical thinking in mentoring others and ensuring clinical expertise is available to supervised personnel and colleagues. • Integrates age-specific, developmental, and culturally sensitive approaches into practice management. • Participates in committees or task forces to identify and resolve patient care issues. • Assesses staff educational needs and supports ongoing professional development. • Prepares staffing plans, reviews, and approves work schedules to ensure adequate coverage. • Projects staffing needs, interviews and hires employees, and resolves staffing issues effectively. • Supports staff in achieving the highest levels of personal growth, satisfaction, and professionalism. Clinical Practice Operations Management • Analyzes and evaluates nursing practice, research, and trends; applies knowledge to the development of standards of care and clinical practice. • Partners with medical staff and other disciplines in establishing patient care goals. • Directs the development of competencies for staff to maintain and improve performance. • Ensures a safe and therapeutic environment and compliance with all regulatory standards. • Supports recruitment, training, and development of RN and supervisory staff. • Continuously optimizes staff roles and responsibilities to meet performance goals. • Continuously optimizes staff roles and responsibilities to meet performance goals. • Demonstrates accountability for day-to-day operations with 24-hour responsibility for designated services, including evening and weekend clinics. • Coordinates daily activities for clinical and non-clinical services and develops practice schedules to ensure efficient operations. • Maintains open communication with providers and staff to promote teamwork and resolve operational issues promptly. • Provides timely resolution to patient, staff, physician, or vendor concerns. • Supports ambulatory priorities such as patient access, satisfaction, and throughput. • Oversees appointment scheduling, patient flow, and clinic efficiency to ensure timely access and an optimal patient experience. • Monitors workflows to reduce bottlenecks and aligns staffing with patient demand. • Implements process improvements to enhance efficiency, reduce wait times, and improve patient satisfaction. Compliance & Communication • Ensures staff competence and compliance with OHSU and regulatory policies. • Maintains integrity of management and clinical data for patient and resource management. • Communicates plans and decisions effectively across staff and leadership channels. • Adheres to compliance regulations around patient billing in a hospital-based clinic. Quality Management • Collaborates with medical directors to meet annual quality goals and improve care across the continuum. • Uses internal and external benchmark data to assess and improve workflows. • Directs delivery of coordinated, quality services responsive to evolving healthcare trends. • Formulates measurable practice goals aligned with the Department of Pediatrics. • Leads process improvement initiatives using OPEx and other methodologies. • Represents the practice in departmental and institutional quality improvement meetings, ensuring standardization, safety, and alignment with OHSU quality goals Financial Management • Participates in budget development, monitors expenditures, and explains variances. • Ensures cost-effective operations while maintaining quality care. • Partners with compliance and billing specialists to ensure accurate, timely claims submission. • Analyzes productivity and space utilization to maximize efficiency. • Develops business plans and proposals to support growth and sustainability. • Monitors financial performance including budget variance, payer mix, and reimbursement trends. • Collaborates with billing and compliance teams to improve revenue cycle efficiency. • Analyzes key metrics such as panel size, appointment utilization, and care gap closures to support value-based care and optimize financial outcomes. Equipment & Regulation • Collaborate with Facilities Management to ensure an effective, safe, and compliant work environment. • Ensures adherence to DNV, HIPAA, and safety standards. Other Duties as Assigned • Performs other projects and duties as assigned by the Director or Senior Leadership. • BSN nursing degree • Five or more year’s relevant clinical experience and two years of recent and relevant management experience • Current Oregon RN License required. • Current BLS required. • Customer service experience or patient and family-centered care experience. • Experience with reporting and quantitative and qualitative analysis • Must have excellent interpersonal and communication skills; ability to interact on a professional level with hospital leadership, department leadership, division leadership, program directors, faculty, and external stakeholders. • Advanced skills in Microsoft Office.Ability to make independent and high-quality decisions in ambiguous and challenging situations. • Demonstrated ability to work effectively in a multi-disciplinary setting. • Translate strategic priorities into effective operating plans supported by clear tactics and KPIs • Evidence of implementing successfully change management initiatives. • Must be able to perform the essential functions of the position with or without accommodation • Master’s degree in place or in progress in health care and/or business field • Previous OHSU health care experience or health care experience in a patient and family centered care environment. • Previous practice management experience in a timeshare environment • Prior pediatric clinical operations management experience in an academic setting. • Demonstrated experience successfully managing large teams across multiple geographic locations. • Extensive experience and expertise in managing clinical operations in a healthcare environment.Project Management, Lean Six Sigma, TQM, or performance improvement experience • Identifies and drives organizational change and culture improvement in pursuit of organizational goals and to proactively adapt to the changing healthcare landscape. • Experience with managing represented and non-represented personnel. • Ability to effectively budget and manage performance to annual budget goals. • Experience with EPIC electronic medical record. • Experience with budgetary software, Press Ganey and patient surveys, Cognos, Power BI, and Aceyus strongly preferred. • BSN nursing degree • Five or more year’s relevant clinical experience and two years of recent and relevant management experience • Current Oregon RN License required. • Current BLS required. • Customer service experience or patient and family-centered care experience. • Experience with reporting and quantitative and qualitative analysis • Must have excellent interpersonal and communication skills; ability to interact on a professional level with hospital leadership, department leadership, division leadership, program directors, faculty, and external stakeholders. • Advanced skills in Microsoft Office.Ability to make independent and high-quality decisions in ambiguous and challenging situations. • Demonstrated ability to work effectively in a multi-disciplinary setting. • Translate strategic priorities into effective operating plans supported by clear tactics and KPIs • Evidence of implementing successfully change management initiatives. • Must be able to perform the essential functions of the position with or without accommodation • Master’s degree in place or in progress in health care and/or business field • Previous OHSU health care experience or health care experience in a patient and family centered care environment. • Previous practice management experience in a timeshare environment • Prior pediatric clinical operations management experience in an academic setting. • Demonstrated experience successfully managing large teams across multiple geographic locations. • Extensive experience and expertise in managing clinical operations in a healthcare environment.Project Management, Lean Six Sigma, TQM, or performance improvement experience • Identifies and drives organizational change and culture improvement in pursuit of organizational goals and to proactively adapt to the changing healthcare landscape. • Experience with managing represented and non-represented personnel. • Ability to effectively budget and manage performance to annual budget goals. • Experience with EPIC electronic medical record. • Experience with budgetary software, Press Ganey and patient surveys, Cognos, Power BI, and Aceyus strongly preferred.