Clinical Support Assistant

Administrative Support • Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.) • Scanning • Process Inbasket (records requests, labs, imaging, message routing, etc.) • Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.) • Track and stock patient paperwork and brochures • Process incoming/outgoing mail • Use of Microsoft Office—Outlook • General high level clerical and project support • Document legibly, concisely and accurately Clinical Support • Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies) • No medication related activities allowed (reconciliation, administration, preparation) • Support nursing in the infusion center • Technical support (MyChart, Epic, office equipment, etc.) • Attends staff meetings/huddles • Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed • Instrument processing pick up/drop off • Pick up/drop off blood from the blood bank at the hospital • Check expiration dates for medications/supplies • Turn over rooms/cleaning/stocking • Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan • Sentact duties/compliance Patient Experience • Monitors patient flow • Updates patient on delays • Provides excellent customer service • Addresses in-the-moment patient needs as directed • Maintains clean, safe, and orderly environment for patients, family, and clinical personnel • Support patients in infusion by grabbing blankets, snacks, or other small supplies Professional Development • Attends education classes appropriate to job development • Uses consistent, professional communication with team members • Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills • Receptive to feedback and coaching • Successfully completes the required initial training and core competency assessment before or during the trial service period • Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment • Completes all required modules and updates • High school diploma or equivalent, AND One year of experience with high volume contact with the public; • OR 6 months of medical office experience, with high volume contact with patients • Fluency in written and spoken English. • Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills. • BLS/CPR within six weeks of hire and then maintained without interruption. • Experience in a healthcare setting • Experience working with an electronic medical record system • Extensive computer skills including MS Office and Windows required. • Excellent customer service skills, and ability to multi-task in a fast-paced environment required. • Must be detail oriented and have good organizational skills. • Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal. • Must have good grammar skills. • Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers. • Must be able to work both with a team and independently. • High school diploma or equivalent, AND One year of experience with high volume contact with the public; • OR 6 months of medical office experience, with high volume contact with patients • Fluency in written and spoken English. • Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills. • BLS/CPR within six weeks of hire and then maintained without interruption. • Experience in a healthcare setting • Experience working with an electronic medical record system • Extensive computer skills including MS Office and Windows required. • Excellent customer service skills, and ability to multi-task in a fast-paced environment required. • Must be detail oriented and have good organizational skills. • Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal. • Must have good grammar skills. • Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers. • Must be able to work both with a team and independently.