Clinical Support Representative, MA

Overview The Clinical Support Representative, MA is a Medical Assistant who provides real-time telephonic support to patients by responding to medical questions, delivering standardized clinical guidance, and facilitating appropriate care navigation. This role utilizes established protocols, and clinical work flows to address patient concerns and ensure safe, efficient care under the direction of an RN, APP, or Physician. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education Certificate Medical Assisting Required Experience 3 Years Clinical - Medical Assistant Required Not Applicable