Construction Account Manager

Why join us? Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes. We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users. What you'll do • Serve as the primary point of contact for estimating, purchasing, and construction staff at our enterprise accounts • Build and own the implementation plan per account, with 30/60/90 milestones the customer has agreed to • Configure and maintain customer accounts: cost data, product preferences, catalogs, estimate formats, and presets — validated against real estimates • Train customer users and build the training materials that scale that process • Own first-line support: answer customer questions same day and escalate bugs with reproducible steps and customer impact • Translate customer requirements and feedback into structured, prioritized specs for our forward-deployed engineers, researchers, and product team • Review customer usage weekly per account and work adoption blockers with the team • Prepare and run customer check-ins and business reviews • Build the repeatable playbook: onboarding checklist, configuration standards, support process About you • You've personally done takeoffs from drawings and built estimates and material lists — residential or commercial. This is a requirement, and we'll verify it in the take-home. • You have end-to-end knowledge of the construction process, including field and installation work. You know what a quantity means on site, can catch a missing scope, and can explain it in a customer's language. • You've trained people, supported accounts, or managed customer relationships. You're comfortable in front of a room of estimators, purchasing staff, or sales reps. • You're a clear writer who gets the details right. You can turn a customer conversation into a precise requirement or a reproducible bug report someone else can act on. • You use AI tools every day and can teach them to someone who doesn't. • Bonus: experience with takeoff software (PlanSwift, Bluebeam, OST), estimating or construction management platforms (Buildertrend, JobTread, Procore), software implementation or onboarding, procurement/purchasing at a material supplier, or working alongside product or engineering teams. What we offer • Competitive Salary + Equity • Unlimited Paid Time Off (PTO) • 401(k) • Medical, Dental & Vision Insurance • Life & Disability Insurance • Flexible Spending Account (FSA) • Dependent Care FSA (DC FSA) • Relocation Allowance • Top-Notch Equipment • Team offsites around the world!