Patient Registration Representative, Bilingual

Overview At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We're hiring a Patient Registration Representative, Bilingual to be one of the first friendly faces patients see when they arrive for care. In this role, you'll help create a positive patient experience by welcoming patients, managing registration and scheduling tasks, supporting communication needs, and ensuring accurate patient information is collected in a fast-paced healthcare environment. What you'll do • Welcome patients and families, check them in for appointments, and provide outstanding customer service. • Register patients by accurately entering demographic, insurance, and other required information. • Collect copays and point-of-service payments and assist with checkout processes. • Schedule and coordinate follow-up appointments, procedures, and services as needed. • Provide basic interpretation support and assist with communication in both English and Spanish. Who you are • Fluent in written and spoken English and Spanish. • Comfortable interacting with patients, families, healthcare professionals, and community members. • Able to stay organized and maintain accuracy while managing multiple tasks in a fast-paced environment. • Skilled in customer service, communication, and problem-solving. • Committed to creating a welcoming and positive experience for every patient. If you enjoy helping others, thrive in a busy healthcare setting, and are passionate about providing excellent service, we encourage you to apply and join the WakeMed team. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Experience 1 Year Customer Service Preferred Not Applicable