Patient Access Medical Assistant Convenient Care Wilkes Barre

• Provides patient care as directed by the licensed nurse, within the medica assistant scope of practice, in meeting the multidisciplinary care plan established for each patient • Assists provider in setting up for minor procedures, gathering supplies and equipment, applying aseptic dressings, opening supplies, etc. • Obtains and accurately documents patient information using the rooming tool within the electronic medical record. • Reinforces patient instructions to enhance patient understanding and adherence to treatment, and plan of care. • Collects and prepares lab specimens, and completes associated paperwork, forms, and documentation to expedite laboratory studies with accuracy and efficiency. • Reports patient concerns and questions to appropriate care team member and follows through as directed. • Reports all patient safety incidents or issues, patient and family complaints, serious events, environmental hazards immediately to supervisor. • May have access to non-controlled medication storage and supply areas and can transport non-controlled medications as necessary to meet the needs of the clinic and unit. • Inventories and orders supplies based on appropriate or established inventory levels. Checks for expired items and removes expired supplies from inventory. Assures adequate stock of supplies and equipment in rooms. • Cleans equipment and routinely inspects condition and operation of equipment as appropriate to scope of role. Cleans and prepares exam rooms between patients. • Performs high level disinfection or sterilization per policy and procedure. • Performs duties of Patient Access Representative including responsible for checking patients in for appointments and accurately verifying demographics. • Assures all check-in procedures are competed and monitors patient wait times, communicating changes to the patient as necessary. Assists with referrals and pre-certifications, at the time of encounter. • Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. • Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly. • Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible. • Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.