Customer Service Coordinator / CSC Family Practice

Overview Join our team as a day shift , full-time , Family Practice Customer Service Coordinator (CSC) in Roswell, NM . Why Join Us? Thrive in a People-First Environment and Make Healthcare Better • Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being. • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: • Lovelace Regional Hospital includes 24/7 emergency services, intensive care, inpatient and outpatient rehabilitation, surgical and birthing services for Roswell and the surrounding community. Responsibilities • Provides direct customer service and front desk assistance for the assigned department, including but not limited to admitting, registering, scheduling, and verifying insurance. • Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. • Adheres to policies, procedures, and regulations to ensure compliance and patient safety. Qualifications Job Requirements: • High School Diploma or GED equivalent. • One (1) year of previously related experience. • Medical Terminology knowledge. • Knowledge of office procedures. • Knowledge of insurance plans. Preferred Job Requirements: • Associate’s Degree in a related field of study. • Previous medical office experience. • Heart Saver. • Provides direct customer service and front desk assistance for the assigned department, including but not limited to admitting, registering, scheduling, and verifying insurance. • Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. • Adheres to policies, procedures, and regulations to ensure compliance and patient safety. Job Requirements: • High School Diploma or GED equivalent. • One (1) year of previously related experience. • Medical Terminology knowledge. • Knowledge of office procedures. • Knowledge of insurance plans. Preferred Job Requirements: • Associate’s Degree in a related field of study. • Previous medical office experience. • Heart Saver.