IT Systems Analyst - Epic Professional Billing Administration

Overview Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states. POSITION SUMMARY: The Level II IT Systems Analyst is responsible for the development, configuration, continuous improvement, and support for healthcare system applications, primarily Epic Professional Billing (PB) , which includes all aspects of the revenue cycle. The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications. Responsibilities • Translates revenue cycle workflows into application and technology designs. • Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades. • Evaluates current state processes and identifies gaps to future state goals related to IT application utilization. • Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate. • Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully. • Assist with defining, testing, and implementing interfaces with third party systems, and develop effective end-to-end workflows around the interfaces (as applicable). • Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager. • Participates in business continuity planning and assists with the development of disaster recovery measures. • Participates in after-hours support On-Call rotation. Qualifications Required Qualifications • BA/BS degree or equivalent experience. • 3+ years of experience in applicable business area (clinical, operational or IT systems support). • Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions. • Strong understanding in the areas of application technology and system design. • Proficient in Microsoft Office 365 tools • Excellent oral and written communication skills, as well as strong interpersonal relationship skills. Preferred Qualifications • Epic Professional Billing (PB) • Experience working within Information Technology implementing and supporting applications • Epic go-live experience providing onsite and/or remote support • Ability to travel up to 25% to Ardent facilities for pre-activation, implementation • Translates revenue cycle workflows into application and technology designs. • Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades. • Evaluates current state processes and identifies gaps to future state goals related to IT application utilization. • Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate. • Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully. • Assist with defining, testing, and implementing interfaces with third party systems, and develop effective end-to-end workflows around the interfaces (as applicable). • Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager. • Participates in business continuity planning and assists with the development of disaster recovery measures. • Participates in after-hours support On-Call rotation. Required Qualifications • BA/BS degree or equivalent experience. • 3+ years of experience in applicable business area (clinical, operational or IT systems support). • Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions. • Strong understanding in the areas of application technology and system design. • Proficient in Microsoft Office 365 tools • Excellent oral and written communication skills, as well as strong interpersonal relationship skills. Preferred Qualifications • Epic Professional Billing (PB) • Experience working within Information Technology implementing and supporting applications • Epic go-live experience providing onsite and/or remote support • Ability to travel up to 25% to Ardent facilities for pre-activation, implementation