Clerical Supervisor I - Pediatrics

What We Offer Novant Health Pediatrics Highland Creek is seeking a full-time Clerical Supervisor I! Work Schedule: Monday-Friday 8:00am-5:00pm, occasional weekend support as needed The Clerical Supervisor I is responsible for overall front end revenue cycle functions. Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers. Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing. Supervises up to 9 FTEs. When you join Novant Health as a Clerical Supervisor I, you will be able to: • Build your skills and experience in a pediatric practice • Work alongside an experienced, collaborative clinical team • Grow your career through professional development and advancement opportunities • Access tuition reimbursement and Future Forward education benefits • Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility What You'll Do • Provide coaching and mentorship to team members. • Foster team building and a positive work environment. • Support the clerical team with daily operations. • Help ensure consistent workflow and task completion. • Answer incoming phone calls and assist with patient inquiries. • Collect and process copayments accurately. What We're Looking For Education: High School Diploma Required Associates Degree Preferred Associates Degree in Health or Business Administration Preferred Experience: One year of clerical experience in a medical office setting Required. Additional Skills Required: Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decisionmaking. Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities. Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 199751 • Provide coaching and mentorship to team members. • Foster team building and a positive work environment. • Support the clerical team with daily operations. • Help ensure consistent workflow and task completion. • Answer incoming phone calls and assist with patient inquiries. • Collect and process copayments accurately. Education: High School Diploma Required Associates Degree Preferred Associates Degree in Health or Business Administration Preferred Experience: One year of clerical experience in a medical office setting Required. Additional Skills Required: Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decisionmaking. Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities. Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.