Medical Assistant - Pediatric Gastroenterology

Overview The Medical Assistant supports WakeMed’s Pediatric Gastroenterology team by providing compassionate, family-centered care to pediatric patients in a specialty ambulatory setting. Working under the direction and delegation of a provider, this role partners closely with physicians, nurses, and other healthcare professionals to deliver high-quality clinical care and an exceptional patient experience. The ideal candidate brings experience caring for children and adolescents, excels at building trusting relationships with patients and families, and thrives in a complex specialty environment focused on improving health outcomes for pediatric endocrine conditions. What You'll Do • Room patients, obtain and document vital signs, medical histories, medications, and other clinical information accurately in the electronic medical record. • Assist providers with examinations, procedures, and treatments within the scope of practice. • Coordinate patient care activities, including referrals, authorizations, follow-up appointments, and patient education. • Support patients and families by clearly communicating care plans, treatment instructions, and next steps. • Prepare exam rooms, maintain supplies, and ensure a safe, organized, and welcoming environment. • Collaborate closely with physicians, advanced practice providers, nurses, and support staff to promote seamless patient care. • Respond to patient and family questions with professionalism, empathy, and a service-oriented mindset. • Follow clinical protocols, infection prevention standards, and organizational policies to ensure quality outcomes. What We're Looking For • Experience working as a Medical Assistant in a specialty care, pediatric, or ambulatory care setting preferred. • Flexibility in traveling to other locations to meet the needs of our patients. • Demonstrated ability to build rapport and effectively communicate with pediatric patients and their families. • Experience supporting patients with complex medical needs and coordinating care across multiple providers and services preferred. • Strong organizational skills with the ability to manage competing priorities in a fast-paced clinical environment. • Exceptional attention to detail and commitment to delivering safe, accurate patient care. • A collaborative team player who values partnership, professionalism, and continuous learning. • Ability to provide compassionate support while fostering a positive experience for patients, families, and colleagues. • Commitment to delivering care that reflects WakeMed’s values and patient-centered culture. The WakeWay to Excellence • We put patients and families at the center of everything we do. • We foster a culture of teamwork, respect, and collaboration to achieve the best outcomes. • We embrace accountability, quality, and continuous improvement in our work. • We support professional growth and encourage lifelong learning and development. • We are committed to delivering compassionate care while advancing the health and well-being of the Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Experience 1 Year Clinical - Medical Assistant Required - Or Required - Completion of an approved Medical Assistant Program: • AAMA • AMT • ARMA • NCCT Not Applicable